Every link in the supply chain plays a vital role in delivering parcels where they need to be. But, none plays a role as crucial as the last-mile delivery. The last-mile delivery is the make-or-break moment for retailers and customers. If you handle it correctly, you might retain customers or provoke their anger with your service. However, if you can nail it perfectly, it can mean a boon for your parcel delivery business in Morecambe.
What exactly is a last-mile delivery?
The last mile journey is the final journey the parcel must take to reach the customer from the distribution centre, hub or store. It is simply the crucial moment on which the entire stake of keeping up with the schedule depends.
The factors we need to consider when navigating last-mile delivery
For the last-mile delivery, we consider the following factors:
Speed
Last night delivery does not merely guarantee quicker delivery; it also allows businesses to offer urgent or same-day orders to their customers.
Better customer experience
Last-mile delivery also significantly enhances customer satisfaction by providing fast and reliable service. This, in turn, offers them real-time tracking updates and seamless communication.
Flexibility
In the case of last-mile delivery, we give the customers the flexibility and agility to choose from a range of speedy delivery options.
Increased revenue
Most customers want delivery at lightning speed. And they are also willing to pay for it. The delivery speed is a determining factor behind one-quarter of abandoned carts. So this monetary revenue is something we leverage by taking the challenge of a prompt delivery.
Last mile challenges and our solutions
Though last-mile delivery is costly, it can open up a new revenue stream. Our staff are trained to pick it up, pack it and hand it off to a courier. Every customer wants to know the status of their order. However, speaking from our experience, tracking an entire shipment of products from the distributors is easy. Still, it might become equally difficult to provide real-time package-level tracing. We ensure that the customers can receive the live status of their parcel.
As a leading parcel delivery company in Morecambe, at Cumbria X-Press Limited, we execute last-mile deliveries without a hitch.