Online shopping is trending, and it is expected that it will become more popular with time. If you own an online store or offer goods or products through shipping, you must know that it increases customer satisfaction significantly.
Minor mistakes in this process can lead to major headaches, including additional costs and unhappy customers. If you are facing this issue and trying different parcel delivery companies, learn about some common mistakes. This will help you develop a strategy to avoid them.
Common Mistakes in Parcel Shipping
Error in the Address
An address error due to an inaccurate entry is one of the most common issues. It causes shipping failure and extra expenses. It can happen due to simple typos or forgetting important details, such as prefixes.
- How to Avoid It
Always check and recheck the addresses. You can also opt for parcel delivery companies that use specific tools to check and correct addresses automatically.
Not Adhering to the Shipping Rules
You might make this mistake if you are a novice in the online business or shipping arena. Certain products, especially hazardous substances, are subject to strict shipping regulations. This includes certain paints, electronics, or lithium batteries. When shipping, you must specify the item you are shipping. If it contains any hazardous material, you can fill out the Material Safety Data Sheet (MSDS). Any breach in this can cause a hefty fine.
- How to Avoid It
Please read the shipping rules carefully and follow them strictly. If you have any doubts, ask the parcel shipping company for clarification.
Lack of Communication During Shipping
Consumers may withdraw if the shipping cost is too high or the delivery time is too long. If you send the parcel without collecting all the consents and they refuse to accept it, you will face a significant loss.
- How to Avoid It
Clear communication regarding every step and cost is the only way to avoid this issue. Share crucial details like estimated delivery time, postage costs, return policy, and the product’s available stock. To enhance the system’s transparency, keep the customer well-informed. Share details regarding the package, including “Track & Trace information.”
Overlooking the Business Policies
Running an online store does not mean that you will not follow any business guidelines. You must set and follow business policies. These policies must include return policies, as well as their timing and methods. Ensure you’re clear about how customers can return items, and consider giving them plenty of time to decide.
- How to Avoid It
While processing orders for shopping, always foresee the negative and calculate the return cost. As a return policy, you can ask your buyer to bear the costs. This will help you control shipping expenses.
Ignoring the Importance of Insurance
If you deal with fragile items, you know that it involves significant risks and investments. Packing the product perfectly is not enough to protect it.
- How to Avoid It
Always choose shipping companies that are insured. This will help you get compensation in case of an accident.
Efficient shipping enhances customer satisfaction and reduces repetitive costs. If you are looking for a reliable and responsible vendor, contact us. At Cumbria X-Press Limited, we have more than 30 years of experience and take pride in delivering the best.
Call us to learn the quotes.